Privacy Policy

Custom Window Solutions — New Hampshire

At Custom Window Solutions ("CWS", "we", "us", or "our"), we respect your privacy and are committed to protecting any personal information you share with us when visiting our website, requesting an estimate, or opting in to receive text messages about our window and siding replacement services in New Hampshire. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data, including our SMS text messaging program.

1. Information We Collect

We collect personal information that you voluntarily provide to us when filling out our estimate forms, opting in to receive text messages, or contacting us directly via phone or email. This information may include your name, email address, mobile telephone number, physical address, and specific details regarding your window or siding project.

2. How We Use Your Information

The information you provide is used solely to evaluate your project requirements, schedule consultation calls and installation appointments, prepare accurate cost estimates, send appointment reminders and project updates, deliver promotional offers such as seasonal rebates and financing specials, and provide high-quality home improvement services. We do not sell, rent, or lease your personal information to third parties.

3. SMS Text Messaging Program & Consent

By providing your mobile phone number and checking the consent box on our estimate form, or by providing your mobile number verbally during a phone call with our representative, you expressly consent to receive recurring automated and non-automated SMS text messages from Custom Window Solutions at the number you provided. Message types may include estimate follow-ups, scheduling confirmations, appointment reminders, installation and crew arrival updates, warranty and service reminders, and occasional marketing promotions such as seasonal offers and special financing.

Message frequency: You will receive approximately 3 to 5 text messages per month. Standard message and data rates may apply depending on your mobile carrier plan. You are not required to provide consent as a condition of purchasing any property, goods, or services.

4. Opt-Out & Help

You may opt out of receiving SMS text messages at any time by replying STOP to any message we send you. Upon opting out, you will receive a one-time confirmation message confirming your removal from our messaging program. If you need assistance or have questions about our text message program, reply HELP to any message, or contact us using the information in Section 7 below.

5. Data Sharing & Carriers

We may share your mobile phone number and message content with our texting service providers and mobile carriers solely for the purpose of delivering SMS messages to you. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

6. Data Security

We implement appropriate administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Contact Us

If you have questions regarding this Privacy Policy, wish to update your contact preferences, or want to opt out of our SMS program, please reach out to us at:

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised effective date. Last updated: September 2026.